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PaperCut Printing: Refunds

Refund policy

  • NO CASH REFUNDS. Refunds are issued in printing credit only.
  • Refunds will be issued for printer errors only. Users must surrender the incorrect printouts.
  • No refunds for user errors, such as:
    • Intended to print landscape but instead printed portrait.
    • Selected the wrong printer.
  • No refunds of unused printing credit. Users can self-service transfer unused printing credit to another PaperCut user with the Transfers feature.
  • No refunds for printing regret. Once a job has been committed to print, PaperCut cannot cancel it.

Request a refund

  • Login to PaperCut
  • Click Recent Print Jobs, then click Request Refund underneath a print job.

Summary

  • TTUHSC students' PaperCut accounts are automatically created with an initial $100.00 balance.
  • On January 1st and July 1st of each year, any accounts with a balance below $100.00 are automatically reset to $100.00.
  • For use on PaperCut printers only.
  • You can also self-service transfer credit from your PaperCut account to another user with the built-in Transfer feature.
  • Faculty / Staff / Residents can pay-for-print from designated computers in the libraries using a debit/credit card with a $1.00 minimum per transaction. We do not accept cash, checks or departmental accounts.
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