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Refund policy
- NO CASH REFUNDS. Refunds are issued in printing credit only.
- Refunds will be issued for printer errors only. Users must surrender the incorrect printouts.
- No refunds for user errors, such as:
- Intended to print landscape but instead printed portrait.
- Selected the wrong printer.
- No refunds of unused printing credit. Users can self-service transfer unused printing credit to another PaperCut user with the Transfers feature.
- No refunds for printing regret. Once a job has been committed to print, PaperCut cannot cancel it.
Request a refund
- Login to PaperCut
- Click Recent Print Jobs, then click Request Refund underneath a print job.
Overview
- TTUHSC students' PaperCut accounts are automatically created with an initial $100.00 balance.
- On January 1st and July 1st of each year, any accounts with a balance below $100.00 are automatically reset to $100.00.
- For use on PaperCut printers only.
- You can also self-service transfer credit from your PaperCut account to another user with the built-in Transfer feature.
- Faculty / Staff / Residents may also print from their PaperCut account, but must purchase credit with a credit or debit card using the online payment form.
